Terms and Conditions

General Terms and Conditions Grand Hotel Monopole

1. Agreement

Unless special written provisions are issued by an authorized person, these current general terms and conditions apply to all commitments of Grand Hotel Monopole represented by Grand Hotel Monopole B.V.

These terms are listed on the website www.grandhotelmonopole.nl. This way, they have been sufficiently communicated. The tacit acceptance is sufficiently evident from the visit to our premises or the receipt of our documents or services.

2. Payment Terms

Our invoices are payable on the invoice date without discount. Individual guests must provide a credit card guarantee upon reservation, under penalty of automatic cancellation. If the invoice is not or not fully paid after 30 days, the guest is automatically liable for a compensation of 5% on the invoice amount.
Interest and compensation are due by the mere fact of non-payment. Payments after delay in payment are first charged to interest and compensation, only then to the invoice price. A non-possession of the accommodations made available to him, an incomplete and/or disputed stay and/or reservation and/or service by the guest can never serve as an excuse for a delay in payment. Any delay in payment gives the hotel the right to unilaterally and without compensation to the buyer, cancel all existing and not yet executed agreements as well as to stop any execution of ongoing agreements.

3. Description

The descriptions, sizes, and colors, as well as details of photos and/or drawings in the quotations, catalogs, website, booking sites, and social media are purely informative and never binding.

4. Check-in and Check-out

The reserved accommodations are available from 3:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure. If a guest with a guaranteed reservation does not show up before the indicated time, the hotel has the right to charge the guest a compensation equal to the total reservation value including any requested additional services.

5. Complaints

Any complaint regarding stay, goods, and/or invoice must be reported to the hotel by the guest as soon as possible during his stay, in order to give the hotel the opportunity to resolve the complaint immediately.

In any case, the complaint must be made, under penalty of forfeiture, within eight days after delivery, service, and/or invoice, in writing.

6. Force Majeure

In case of force majeure, unforeseen events beyond its control, and/or exceptional circumstances, the hotel reserves the right to accommodate the guest, without any form of compensation, at a colleague hotel, if possible in the vicinity.

7. Damage

All damage caused by the guest, both to accommodations, furnishing goods, and/or others, belonging to or at the hotel/estate or belonging to third parties with whom the hotel maintains relationships, is paid in cash by the guest according to the statement accepted by the hotel, without discussion, and this no later than the guest's departure. Regarding the parking of vehicles in the hotel's parking and garage boxes, as well as in facilities belonging to third parties with whom the hotel maintains relationships, it is agreed that the hotel is released from any responsibility, for any cause, such as, without being limiting, damage, theft, and/or disappearance of the vehicle or the objects attached to and/or lying on it, as well as, for example, bodily injuries to guests or third parties that may have been caused by anyone/anything in these places.

Grand Hotel Monopole is completely smoke-free. It is therefore not allowed to smoke inside our buildings. This smoking ban also applies to the room/suites. If management determines that the smoking ban has been violated, the fine/compensation amounts